Avaya is a global leader in communication systems, applications, and services. Learn about where they've been, where they're headed, and the leaders that are getting them there. The company's communication equipment and software integrate voice and data services for customers including large corporations, government agencies, and small businesses. Its office phone systems incorporate Internet protocol (IP) and Session Initiation protocol (SIP) telephony, messaging, Web access, and interactive voice response. Avaya also offers a wide array of consulting, integration, and other managed IT services. The company sells directly and through distributors, resellers, systems integrators, and telecommunications service providers; more than three-quarters of its sales are made indirectly. Parent company Avaya Holdings filed for an IPO in 2011.

Every year, Genesys orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service SM our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Afiniti is an award-winning business change consultancy that delivers change with a people focus. We have specialised teams in change management, learning, engagement, communications, and project management who deliver successful projects and programmes across a broad section of industries. With an especially strong track record in IT enabled change, our history involves running global programmes delivering substantial changes in behaviours, mind-sets and working practices. We’ve established long partnerships with our clients and are trusted advisers as a result of consistently clear and measurable business outcomes from our work.

Greeneden U.S. Holdings II LLC operates as a holding company. The company is headquartered in Daly City, CA.

Talkdesk offers an enterprise contact center platform that allows companies to make the customer experience a competitive advantage. With its performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end customers, resulting in increased customer satisfaction, productivity, and cost savings. Over 1,400 innovative enterprises around the world, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions. The San Francisco, California-based company was formed by Cristina Fonseca and Tiago Paiva in 2011.

Noble Systems Corp. provides contact center technology solutions. Its products include predictive dialing, inbound, call management, agent, management desktop, digital recording, IVR, messaging, speech analytics, workforce management, email and web, IP and VoIP, compliance, security, cloud enterprise solutions, TouchStar SMB Solutions and CCS Solution. The firm offers solutions that include collections, telemarketing, telesales, lead generation, appointment setting, fundraising, customer service, market research and quality assurance. The company was founded by James K. Noble, Jr. in 1989 and is headquartered in Atlanta, GA.

Afiniti Europe Technologies Ltd., part of Afiniti Ltd. (Bermuda), is a British company located in Millbank. The firm operates as call centres. It was founded in 2013.

Cyara the category creator, enables enterprises and solution providers to deliver flawless interactions through the most comprehensive platform that ensures the widest range of communications channels including voice, web, chatbot, video, and WebRTC.

Provides software and cloud services for customer engagement, unified communications and collaboration

Part of Verint Systems, Inc., Verint Americas, Inc. is a company headquartered in Melville, NY, that provides analytic software solutions for communications interception, digital video security and surveillance and enterprise business intelligence.

Avata Technologies Corporation improves product development with the creation of advanced systems focused on new product development. Its Collaborative Product Development technology facilitates product realization processes, speeds new product development while reducing risk that provides a structure that guides stakeholder through the entire process. It is designed with singular focus on helping organizations increase efficiency and effectiveness in project management and product development. Avata Technologies is headquartered in Sunnyvale, California.

8x8 is the leading provider of cloud-based unified communications and virtual contact center solutions. The company helps organizations to seamlessly deliver on their missions by transforming their communication flow and access on both a customer and employee level. 8x8’s enterprise-grade business cloud solutions support more than 40,000 companies across the global business ecosystem. Today, 8x8’s mission is to provide the best solutions for organizations that want to improve their communications. 8x8's Software as a Service offering—which includes support for cloud business phone service, contact center solutions, and web conferencing—easily replaces awkward on-site systems based on PBX hardware and software. Holding over 125 patents, 8x8 has been recognized by Gartner as a leader in Unified Communications as a Service for eight years in a row.

Nortel Networks has hung up on the telecom sector. Once one of the largest makers of telecommunications equipment in North America, it filed for bankruptcy protection in 2009 and is in the process of liquidating its assets. The company made core network switching, wireless, and optical systems for network operators. Its wireline and enterprise network equipment included systems for digital voice and data switching, routing, and call center communications. Wireless products included cellular base stations and controllers. The company also made such long-haul fiber-optic products as multiplexers. Nortel is currently focused on selling off its remaining businesses and intellectual property and winding down all operations. Today, Nortel's Metro Ethernet Networks segment provides carrier Ethernet switching, optical networking, and multi-service switching products.

NiCE Ltd. engages in the business of consumer product development, brand strategy and package designing services. The company is headquartered in Tokyo, Japan.

Mattersight is a provider of enterprise analytics focused on customer and employee interactions and behaviors. Their Behavioral Analytics service captures and analyzes customer and employee interactions, employee desktop data, and other contextual information to optimally route customers to the best available employee, improve operational performance, and predict future customer and employee outcomes. It helps premier brands have better conversations with their customers through enterprise-grade SaaS solutions for contact centers. Mattersight pairs customers to the agent best-suited to handle the customer’s unique personality style. When customers and agents click, organizations gain improved conversation outcomes and measurable revenue growth. Healthcare, telco, financial, and retail enterprises rely on Mattersight to enhance conversations, boost agent performance, and gain operational efficiencies.

Mindful is a best-in-class customer experience solution for the world’s biggest brands. For us, customer-centricity is key—so we bridge the gap between experiences, bringing customers the help they need at a time that’s best for them. Mindful adds emotional intelligence to every interaction by transitioning customers across channels like voice, digital, text, and in-person to provide a premier experience for customers, an empowered experience for agents, and peak efficiency for brands. Winning the customer journey is critical to a thriving brand, and Mindful bridges the gaps between disconnected experiences. - Digital dead ends are replaced by no-code call schedulers, carrying context over for the customer while creating predictable queue volume. - Traditional hold times are a thing of the past by providing premier callback in the IVR. - Customers expectations are managed with status updates and options to reconnect via SMS - Negative experiences are addressed before they snowball with real-time voice of customer feedback. The biggest Fortune 500 brands have been using Mindful to improve contact center metrics like AHT, ASA, Abandonment, and agent happiness. Satisfaction metrics like CSAT, NPS, CES are also improved thanks to seamless transitions and agent preparedness. It all comes together for the very best customer experience that drives revenue and loyalty.

Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.